Terms and Conditions

Please read the following terms and conditions carefully as by using our website and purchasing any products you are agreeing to them.


We accept MasterCard, Visa, Paypal and Afterpay. Billing will appear as "East Coast Surf". Goods will only be dispatched once payment has cleared.

Our prices exclude delivery. Delivery pricing is calculated at checkout.

GST is included in the price

East Coast Surf reserve the right to cancel any orders where pricing errors have occurred without notice.


Please refer to Our Returns Policy for details.


We try to complete all cancellation requests before the time of the order’s dispatch, although we cannot guarantee a successful cancellation.

For the best chance of completing your cancellation quickly, please add "Cancellation" in the subject line of your email to us and ensure all order details, including order number, are included within the message.

Once items have been dispatched, we are unable to cancel. If this is the case, please return the item to us once delivered (unopened).

We reserve the right to cancel any order without notice which are subject to pricing errors, stock issues or quality control issues.


You will receive confirmation of your order and shipping details.

East Coast Surf is not liable for any items that are lost or damaged in transit. 

Orders are dispatched between 2 - 5 business days from your order date.

Non Delivery

It is the buyer's responsibility to notify us if the goods have not been received within 21 days of the estimated delivery date or receipt of our invoice.

If no notification is made within this time period the buyer shall be deemed to have received.


Copying and printing portions of this website is permitted only for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose without written permission from East Coast Surf

Security & Privacy Of Information

East Coast Surf is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. No information collected by us on this site will be sold, rented or loaned except as expressly stated in this Privacy Policy and consented to by you.

Any personal information provided to or to be collected by East Coast Surf is solely for the use of East Coast Surf.

We will not collect any information about individuals, except where it is specifically and knowingly provided, for example, at the time of ordering. This data is referred to in this policy as 'personal information'.

When you order, we collect personal information such as your name, e-mail address, delivery address, telephone number, credit or debit card number and the card's expiry date. This allows us to process and fulfil your order(s) and to notify you about the status of your order(s).

We will also collect non-transactional data should you enter a competition, take part in a survey, request an e-newsletter or contact East Coast Surf via email.

We may also use the information we collect to occasionally notify you about news and information about goods and services we think you may find valuable. At every point on the site where such personal information is collected, we give you the option to tell us if you do not want your personal information used in this way. If at any later stage you decide you would rather not receive such information please contact us and typing "NO EMAIL" in the question/comment box.

The information collected will also be used to help us provide further services on this site in the future.


East Coast Surf will undertake to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 72 hours. If you are still not happy with the way your complaint is being handled you should write to:

East Coast Surf, 37a Cecilia Street, St. Helens, Tas. 7216

Policy Changes

If we decide to change our policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Any changes to this policy made by East Coat Surf will be posted here and will take effect immediately. East Coat Surf reserve the right to amend the terms and conditions without notice. This policy was last updated in May 2022.

Tell Us What You Think?

East Coast Surf welcomes your questions and comments about privacy.

If you have any questions please contact us, or by post at the address shown above.